COASTAL BEACH CLEANS TERMS & CONDITIONS OF SERVICE
Effective Date: June 21, 2026
These Terms and Conditions (“Agreement”) govern all cleaning, turnover, inspection, laundry, property support, maintenance coordination, and related services provided by Coastal Beach Cleans (“Company,” “we,” “our,” or “us”) to residential, vacation rental, commercial, and property management clients (“Client,” “Owner,” “Customer,” “you,” or “your”).
By scheduling, requesting, authorizing, purchasing, or accepting services from Coastal Beach Cleans, you acknowledge and agree to be bound by these Terms and Conditions.
1. SERVICE AREAS
Coastal Beach Cleans provides services for:
- Vacation Rental Properties
- Airbnb Properties
- Vrbo Properties
- Short-Term Rental Properties
- Residential Homes
- Condominiums
- Apartments
- Townhomes
- Commercial Offices
- Retail Businesses
- Real Estate Listings
- Move-In / Move-Out Properties
Service areas may be modified at any time.
2. SERVICE DESCRIPTIONS
Services may include:
- Standard Cleaning
- Deep Cleaning
- Vacation Rental Turnovers
- Move-In Cleaning
- Move-Out Cleaning
- Commercial Cleaning
- Laundry Service
- Linen Service
- Inspection Services
- Restocking Services
- Property Checks
- Emergency Cleaning
- Seasonal Cleaning
- Custom Cleaning Packages
Services are limited to the scope agreed upon at booking.
3. ESTIMATES AND PRICING
All estimates are based upon information provided by the Client and may be adjusted if actual conditions differ.
Pricing factors include:
- Square footage
- Number of bedrooms
- Number of bathrooms
- Property layout
- Property condition
- Occupancy levels
- Frequency of service
- Pet presence
- Accessibility
- Parking availability
- Travel requirements
- Additional service requests
Quotes remain valid for thirty (30) days unless otherwise stated.
4. RECURRING SERVICE PRICING
One-Time Cleaning
One-time cleaning appointments are generally billed at a higher rate than recurring services due to increased labor requirements.
Common one-time services include:
- Deep Cleaning
- Move-In Cleaning
- Move-Out Cleaning
- Vacation Rental Turnovers
Weekly Service
Weekly cleaning clients receive:
- Preferred scheduling
- Lowest recurring service rates
- Priority scheduling during peak seasons
Bi-Weekly Service
Bi-weekly clients receive discounted recurring service rates and scheduling priority.
Monthly Service
Monthly service is available but may require additional labor due to increased buildup between visits.
Custom Service Plans
Custom cleaning plans are available for:
- Property managers
- Real estate professionals
- Vacation rental operators
- Commercial facilities
- Seasonal homeowners
5. ADDITIONAL FEES
The following conditions may result in additional charges:
Excessive Dirt and Neglect
Properties requiring significantly more labor than reasonably anticipated.
Heavy Build-Up
Including:
- Soap scum
- Grease
- Hard water deposits
- Excessive dust
- Mold or mildew accumulation
Excessive Trash
Including:
- Overflowing garbage
- Bulk trash removal
- Unauthorized dumping
- Abandoned items
Excessive Laundry
Laundry exceeding normal turnover expectations.
Pet-Related Conditions
Including:
- Pet hair
- Pet odors
- Pet stains
- Pet accidents
- Excessive shedding
Guest Damage Cleanup
Including:
- Food spills
- Beverage stains
- Party cleanup
- Excessive sand removal
- Smoke remediation
High Occupancy Turnovers
Additional guests beyond normal occupancy levels may increase cleaning costs.
Seasonal Deep Cleaning Requirements
Properties that have been vacant for extended periods may require additional cleaning.
6. OPTIONAL ADD-ON SERVICES
Additional services may include:
- Interior cabinet cleaning
- Laundry and linen service
- Bed making
- Supply restocking
- Garage cleaning
- Organization services
- Property inspections
- Photo documentation
- Blowing off exterior debris
- Emergency same-day service
Add-on services are billed separately unless included in a written service agreement.
7. VACATION RENTAL PROPERTY SERVICES
For Airbnb, Vrbo, and vacation rental clients, Coastal Beach Cleans may provide:
- Turnover cleaning
- Linen replacement
- Bed preparation
- Supply replenishment
- Damage reporting
- Missing item reporting
- Photo documentation
- Guest-ready inspections
The Company does not guarantee guest satisfaction, occupancy rates, rental income, reviews, or booking performance.
8. PROPERTY ACCESS
Clients must provide safe and uninterrupted access to the property.
Failure to provide access due to:
- Locked doors
- Incorrect codes
- Missing keys
- HOA restrictions
- Utility interruptions
may result in cancellation fees and service charges.
9. UTILITIES
Properties must have functioning:
- Electricity
- Running water
- Safe access
- Adequate lighting
Services may be postponed if utilities are unavailable.
10. PET POLICY
Clients must disclose all pets before service.
Clients agree:
- Aggressive animals must be secured.
- Pets must not interfere with cleaning.
- Pets must not pose safety risks.
The Company may discontinue service if pets create unsafe conditions.
The Client assumes responsibility for injuries, property damage, delays, or additional labor caused by pets.
11. PAYMENT TERMS
Payment is due upon completion of service unless otherwise agreed.
Accepted payment methods include:
- Cash
- Check
- PayPal
- Venmo
The Company reserves the right to require prepayment, deposits, or a credit card on file.
12. CREDIT CARD AUTHORIZATION
Vacation rental operators, commercial clients, and recurring clients may be required to maintain a valid payment method on file.
The Client authorizes Coastal Beach Cleans to charge approved invoices, late fees, cancellation fees, and authorized additional services.
13. DEPOSITS
The Company may require deposits for:
- Deep cleans
- Large projects
- Commercial contracts
- Seasonal reservations
- Emergency services
Deposits may be non-refundable unless otherwise stated.
14. LATE FEES
Invoices unpaid after ten (10) days may incur:
- $25 late fee
- 1.5% monthly finance charge (18% annually) or the maximum permitted by law
Services may be suspended until balances are paid.
15. RETURNED PAYMENTS
Returned checks or failed electronic payments may incur a $35 processing fee.
16. CANCELLATION POLICY
Residential Clients:
- Minimum 48-hour notice required.
Vacation Rental Clients:
- Minimum 48-hour notice required.
Commercial Clients:
- Minimum 72-hour notice required unless otherwise contracted.
17. CANCELLATION FEES
The Company reserves the right to charge:
- 50% of scheduled service for late cancellations
- Up to 100% for same-day cancellations
- Up to 100% for no-show appointments
18. RESCHEDULING POLICY
Reasonable rescheduling requests will be accommodated when possible.
Peak-season availability cannot be guaranteed.
19. SATISFACTION GUARANTEE
If you are dissatisfied with the quality of service, notify us:
- Vacation Rentals: Within 24 hours
- Residential Properties: Within 48 hours
- Commercial Properties: Within 48 hours
We may:
- Re-clean affected areas
- Issue service credits
- Provide partial refunds at our discretion
20. REFUND POLICY
Because cleaning services are labor-based and consumed immediately upon completion, refunds are generally not provided.
Refunds, credits, or re-cleans are granted solely at the discretion of Coastal Beach Cleans.
21. INSPECTION PROCESS
Vacation rental and turnover services may include:
- Visual inspections
- Damage assessments
- Missing item reports
- Supply checks
- Photographic documentation
Inspection reports are informational only and do not constitute warranties.
22. PHOTO AND DAMAGE REPORTING AUTHORIZATION
The Client authorizes Coastal Beach Cleans to:
- Photograph property conditions
- Photograph guest damage
- Photograph maintenance concerns
- Share reports with property owners, managers, maintenance personnel, insurance companies, and authorized representatives
The Company retains ownership of photographs created during service.
23. SUPPLY REPLENISHMENT AUTHORIZATION
The Client may authorize Coastal Beach Cleans to purchase and replenish:
- Toilet paper
- Paper towels
- Trash bags
- Soap
- Cleaning supplies
- Guest amenities
The Client agrees to reimburse all approved purchases plus any applicable service fees.
24. PROPERTY MANAGEMENT SUPPORT SERVICES
When requested, Coastal Beach Cleans may assist with:
- Guest-ready inspections
- Vendor coordination
- Maintenance reporting
- Supply management
- Emergency response visits
Coastal Beach Cleans is not acting as a licensed property manager unless expressly authorized by law and separate written agreement.
25. MAINTENANCE REPORTING DISCLAIMER
We may report maintenance issues observed during service.
However, we do not guarantee identification of all maintenance, safety, structural, electrical, plumbing, HVAC, or appliance issues.
Owners remain responsible for regular inspections and maintenance.
26. BREAKAGE AND DAMAGE CLAIMS
Claims must be reported within forty-eight (48) hours.
The Company reserves the right to inspect alleged damage before any determination is made.
Normal wear and tear is excluded.
27. LIMITATION OF LIABILITY
The Company’s maximum liability shall not exceed the amount paid for the specific service at issue.
The Company shall not be liable for:
- Lost rental income
- Lost bookings
- Business interruption
- Consequential damages
- Special damages
- Indirect damages
28. FORCE MAJEURE
The Company shall not be liable for delays or failures caused by:
- Hurricanes
- Tropical storms
- Flooding
- Severe weather
- Natural disasters
- Utility outages
- Government actions
- Labor shortages
- Circumstances beyond reasonable control
29. NON-SOLICITATION OF EMPLOYEES
Clients agree not to directly hire or solicit Coastal Beach Cleans employees, contractors, or subcontractors during service and for one (1) year following the final service date.
Violation may result in liquidated damages of $5,000.
30. INDEPENDENT CONTRACTOR STATUS
Coastal Beach Cleans operates as an independent contractor.
Nothing herein creates an employer-employee relationship.
31. ATTORNEY’S FEES
In any action arising from this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and court costs to the extent permitted by law.
32. GOVERNING LAW
This Agreement shall be governed by the laws of the State of South Carolina.
33. VENUE
Any dispute shall be brought exclusively in Horry County, South Carolina.
34. SEVERABILITY
If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.
35. ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between the parties and supersede all prior discussions or understandings.
36. CHANGES TO TERMS
Coastal Beach Cleans reserves the right to modify these Terms and Conditions at any time.
Updated versions become effective immediately upon publication.
CONTACT INFORMATION
Coastal Beach Cleans
Website: https://coastalbeachcleans.com
Email: info@coastalbeachcleans.com
Phone: (843) 481-5334
Service Area: Myrtle Beach, Socastee, Conway, Murrells Inlet, Pawleys Island, Litchfield, and surrounding Grand Strand communities.
By scheduling or accepting services from Coastal Beach Cleans, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
